# Credits, limits and shared pools

> Credits pool at company level and refresh each billing cycle. Administrators can cap individual consultants or ring-fence an allocation for a team.

Source: https://www.remakecv.com/help/account-and-billing/credits-explained
Last updated: 2026-08-21

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RemakeCV credits sit in one company pool and refresh at the start of each billing cycle. On top of that pool, administrators can set per-user limits capping an individual consultant, or shared pools ring-fencing an allocation for a team. A per-user limit always takes precedence over any pool the user also belongs to.

## The three layers

Credit checks run in this order:

### Company balance

Does the company have any credits at all? If the balance is zero, processing stops for everyone with "No credits left".

### Per-user limit

If the consultant has an individual limit, their usage in the current billing cycle is checked against it. **If a user limit exists, the check stops here** — pools are not consulted.

### Shared pool

Otherwise, if the consultant belongs to a pool, the pool's combined usage is checked against its limit.

> **Tip:** 
Running out unexpectedly? You can buy a credit top-up yourself from the dashboard without waiting for us — see [invoices and payment](https://www.remakecv.com/help/account-and-billing/invoices-and-payment.md).

> **Warning:** 
A per-user limit overrides pool membership entirely. If you set an individual limit on someone who is also in a team pool, they draw against their own limit and the pool ignores them. Set one or the other, not both, unless that is genuinely what you want.

## When would I use per-user limits?

- **Preventing runaway usage.** A new consultant bulk-processing a back catalogue can consume a month's pool in an afternoon.
- **Cost allocation.** Where consultants are on different desks with different budgets.
- **Contractors.** A defined allocation for someone not on the permanent team.

## When would I use shared pools?

- **Per-team budgets.** The tech desk gets 300 credits, the finance desk gets 150.
- **Per-client ring-fencing.** A dedicated allocation for a large account.
- **Regional splits.** Where offices are budgeted separately.

A pool is a combined cap: five consultants sharing 200 credits can distribute them however the work falls, with no individual ceiling.

## What does a consultant see when they hit a limit?

"Credit limit reached" — deliberately the same message for both an individual limit and a pool limit, so a consultant is not shown other people's allocations. An administrator can see which applies.

The distinction that matters for diagnosis:

| Message | Meaning |
|---|---|
| "No credits left" | The **company** balance is exhausted |
| "Credit limit reached" | An **individual or pool** cap was hit while the company still has credits |

For what does and does not consume a credit in the first place, see [how credits and usage work](https://www.remakecv.com/help/getting-started/credits-and-usage.md).

## When does usage reset?

At the start of each billing cycle, not the calendar month. Usage is counted against the cycle that began at your last renewal date.

## How do I change limits?

Email support@remakecv.com with the consultants and allocations you want. Credit rules are configured by us rather than self-serve on most accounts.

One constraint to know when planning: **the total of all per-user limits and shared pools cannot exceed your company's monthly allocation.** Over-allocating is rejected rather than silently accepted, so decide the split against your real allocation.

## What does not consume credits?

Only processing a new CV does. Editing, anonymising, summarising, regenerating and re-downloading are all free — see [how credits and usage work](https://www.remakecv.com/help/getting-started/credits-and-usage.md).

## Frequently asked questions

### Why does a consultant see 'credit limit reached' when the company has credits?

They have hit an individual or shared-pool cap rather than the company balance. An administrator can raise it.

### Which wins, a user limit or a pool?

The per-user limit. If a consultant has an individual limit, it is checked and the pool is skipped entirely.

### Do credits roll over?

Not on standard accounts — they refresh at the start of each billing cycle and unused credits lapse. Rollover is available on some agreements.

### Is there a limit on how much I can allocate?

Yes. The total of all per-user limits and shared pools cannot exceed your company's monthly allocation, so over-allocating is rejected.