# RemakeCV Help Center > Every article, grouped. Source: https://www.remakecv.com/help ## Getting started - [What is RemakeCV?](https://www.remakecv.com/help/getting-started/what-is-remakecv.md): RemakeCV is an AI CV formatting platform for recruitment agencies. It reformats candidate CVs into your branded template, anonymises personal details and syncs with your ATS. - [Quickstart: format your first CV](https://www.remakecv.com/help/getting-started/quickstart.md): Upload a candidate CV, choose a template, review the extracted content and download a branded DOCX or PDF — the whole loop takes about five minutes. - [Setting up your account and team](https://www.remakecv.com/help/getting-started/account-setup.md): Invite colleagues to your RemakeCV account, assign roles, set per-user credit limits and configure company-wide defaults. - [How credits and usage work](https://www.remakecv.com/help/getting-started/credits-and-usage.md): One credit formats one CV. Credits are pooled at company level and refresh each billing cycle. Reprocessing, editing and re-downloading do not consume extra credits. - [Supported file types, sizes and limits](https://www.remakecv.com/help/getting-started/supported-file-types.md): RemakeCV accepts .pdf, .doc and .docx CVs. The API defaults to a 10MB file limit and 30 requests per minute. Scanned PDFs are handled via OCR. ## Formatting CVs - [Uploading a CV](https://www.remakecv.com/help/formatting-cvs/uploading-a-cv.md): Drag and drop a candidate CV into RemakeCV, or upload it straight from Bullhorn, Vincere, JobAdder, Salesforce or Mercury without leaving your ATS. - [How RemakeCV's AI formatting works](https://www.remakecv.com/help/formatting-cvs/how-ai-formatting-works.md): RemakeCV extracts text from the CV, uses AI to identify roles, employers, dates and bullets as structured data, then renders that data into your agency template. - [Bulk formatting multiple CVs](https://www.remakecv.com/help/formatting-cvs/bulk-formatting.md): Drop a batch of CVs onto RemakeCV and they queue automatically, processing five at a time. Each CV costs one credit and can be reviewed individually. - [Reviewing and editing a parsed CV](https://www.remakecv.com/help/formatting-cvs/reviewing-and-editing.md): Every extracted section can be edited before download — job titles, employers, dates, bullet points, skills and education — with the original document alongside for comparison. - [Checking what was extracted](https://www.remakecv.com/help/formatting-cvs/checking-the-extraction.md): The CV Comparison Tool highlights text in the original document that did not make it into the formatted output, so you can spot omissions before sending a CV. - [Adding information that wasn't on the original CV](https://www.remakecv.com/help/formatting-cvs/adding-missing-information.md): Add expected salary, notice period, right-to-work status, recruiter contact details or your own notes to a candidate CV before sending it to a client. - [Cover pages and additional candidate info](https://www.remakecv.com/help/formatting-cvs/cover-pages.md): Add a branded cover page carrying your logo, the consultant's details, a candidate summary and role-specific information ahead of the CV itself. - [Downloading as DOCX or PDF](https://www.remakecv.com/help/formatting-cvs/downloading-docx-pdf.md): Download the formatted CV as an editable Word document or a fixed PDF. DOCX suits internal edits and client tweaks; PDF suits final submissions. - [CV history and re-downloading](https://www.remakecv.com/help/formatting-cvs/cv-history.md): Every processed CV is listed in your history with the candidate name, latest employer and role, so you can find and re-download it without spending another credit. ## Templates & branding - [Template basics](https://www.remakecv.com/help/templates-and-branding/template-basics.md): A RemakeCV template defines how every candidate CV looks — fonts, colours, logo, section order, headings and date format — applied automatically to every CV you process. - [Requesting a custom branded template](https://www.remakecv.com/help/templates-and-branding/requesting-a-custom-template.md): Send us your existing agency CV template and we rebuild it inside RemakeCV, so every formatted CV matches the document your clients already recognise. - [Using the template editor](https://www.remakecv.com/help/templates-and-branding/template-editor.md): Some agencies get a self-serve editor for fonts, margins, section order and cover pages, with changes limited to admins. Others have templates maintained by RemakeCV. - [Template variants and client-specific versions](https://www.remakecv.com/help/templates-and-branding/template-variants.md): Run several versions of your template — client-branded, anonymised, with or without a cover page — and choose the right one per submission. - [Logos, fonts and colours](https://www.remakecv.com/help/templates-and-branding/logos-fonts-colours.md): Administrators upload your logo and set header colours in Company Settings. Fonts are chosen from a supported list, and logos must be PNG or JPEG under 5MB. - [Section order, headings and how dates appear](https://www.remakecv.com/help/templates-and-branding/date-formats-and-sections.md): Which parts of your CV layout can be changed, who changes them, and why date wording comes from the source CV rather than a formatting setting. ## Anonymisation & compliance - [Auto-anonymisation: what gets removed](https://www.remakecv.com/help/anonymisation-and-compliance/auto-anonymisation.md): RemakeCV removes names, contact details, employer names, institutions and other identifying markers from a CV while preserving achievements, metrics and seniority. - [Neutralising first-person language](https://www.remakecv.com/help/anonymisation-and-compliance/first-person-neutralisation.md): Convert a CV written in the first person into neutral or third-person phrasing, so submissions read consistently regardless of how the candidate wrote theirs. - [GDPR, data retention and where CVs are stored](https://www.remakecv.com/help/anonymisation-and-compliance/gdpr-and-data-retention.md): How RemakeCV handles candidate personal data: what is stored, for how long, who controls it, and how to configure retention for your agency. - [Security, DPAs and sub-processors](https://www.remakecv.com/help/anonymisation-and-compliance/security-and-subprocessors.md): How RemakeCV secures candidate data: encryption, access control, two-factor authentication, AI provider handling and how to request a Data Processing Agreement. ## AI tools - [AI-generated candidate summaries](https://www.remakecv.com/help/ai-tools/candidate-summaries.md): Generate a profile paragraph from the CV content — seniority, sector experience and strengths — then edit it before it goes to the client. - [Cover letter and cover message generator](https://www.remakecv.com/help/ai-tools/cover-letter-generator.md): Draft a covering message for a candidate submission from the CV content, then edit it to reflect the specific client and role. - [Custom extraction fields](https://www.remakecv.com/help/ai-tools/custom-extraction-fields.md): Pull agency-specific information out of every CV automatically — security clearance, driving licence, language proficiency or any field your sector requires. - [Getting better results from the AI](https://www.remakecv.com/help/ai-tools/improving-ai-output.md): Practical steps that improve extraction accuracy: prefer DOCX over scanned PDFs, reprocess ambiguous layouts, and configure template rules once rather than editing every CV. ## Integrations - [Integrations overview](https://www.remakecv.com/help/integrations/integrations-overview.md): RemakeCV connects to Bullhorn, Vincere, JobAdder, Salesforce and Mercury. What each one can do differs, so check the capability table before assuming a workflow. - [Connecting Bullhorn](https://www.remakecv.com/help/integrations/bullhorn.md): Connect your Bullhorn account to push formatted CVs onto candidate records. Each consultant connects individually, and the integration writes files rather than reading them. - [Connecting Vincere](https://www.remakecv.com/help/integrations/vincere.md): Connect Vincere to push formatted CVs onto candidate records, choosing the document type. Each consultant connects individually against your agency's provisioned tenant. - [Connecting JobAdder](https://www.remakecv.com/help/integrations/jobadder.md): JobAdder is the deepest RemakeCV integration: it installs a Choose and Process CV button on the candidate record and can read existing attachments. - [Connecting Salesforce](https://www.remakecv.com/help/integrations/salesforce.md): The Salesforce integration formats a CV already stored against a candidate record, without downloading it. Setup is handled by RemakeCV rather than a self-serve connection. - [Connecting Mercury](https://www.remakecv.com/help/integrations/mercury.md): The Mercury integration searches contacts, attaches the formatted CV as a PDF, or creates a new contact by letting Mercury parse the CV. Setup is handled by RemakeCV. - [Using the API instead of a native integration](https://www.remakecv.com/help/integrations/using-the-api-instead.md): If your ATS isn't natively supported, the RemakeCV public REST API lets you process CVs, list results and fetch templates from your own system. ## Account & billing - [Plans and pricing](https://www.remakecv.com/help/account-and-billing/plans-and-pricing.md): RemakeCV offers a per-seat Business plan and a volume-based Enterprise plan. Each Business seat includes 30 credits per month, pooled across the company. - [Credits, limits and shared pools](https://www.remakecv.com/help/account-and-billing/credits-explained.md): Credits pool at company level and refresh each billing cycle. Administrators can cap individual consultants or ring-fence an allocation for a team. - [Upgrading, downgrading and adding seats](https://www.remakecv.com/help/account-and-billing/upgrading-and-downgrading.md): Change your RemakeCV plan or seat count at any time. Upgrades on annual plans are pro-rated for the remainder of the year, and reductions normally take effect at your next renewal. - [Invoices and payment methods](https://www.remakecv.com/help/account-and-billing/invoices-and-payment.md): RemakeCV billing runs through Stripe. Invoices are issued each billing cycle and payment details are updated through the billing portal. - [Two-factor authentication](https://www.remakecv.com/help/account-and-billing/two-factor-authentication.md): Add a second authentication factor to RemakeCV logins. The highest-value security setting on an account holding candidate personal data. - [User roles and permissions](https://www.remakecv.com/help/account-and-billing/user-roles-and-permissions.md): RemakeCV has administrators and standard users. Administrators manage company details, API keys and templates; formatting preferences are per user and CV history is shared. ## Troubleshooting - [The formatted CV looks wrong](https://www.remakecv.com/help/troubleshooting/formatting-looks-wrong.md): Sections missing, roles attributed to the wrong employer, or content in an unexpected order — how to diagnose and fix a bad parse. - [Scanned and image-only PDFs (OCR)](https://www.remakecv.com/help/troubleshooting/scanned-pdfs-and-ocr.md): RemakeCV runs OCR automatically when a PDF has no usable text layer. Results take longer and warrant closer review than text-based files. - [Jumbled, multi-column and unusual layouts](https://www.remakecv.com/help/troubleshooting/jumbled-and-multi-column-cvs.md): RemakeCV detects when a PDF's text comes out in the wrong reading order and automatically re-extracts it via OCR to recover the intended order. - [Upload failed or timed out](https://www.remakecv.com/help/troubleshooting/upload-failed.md): Diagnose a CV that will not upload — unsupported file type, a corrupted or unreadable PDF, duplicate filenames, or an account credit limit. - [The downloaded DOCX doesn't look right in Word](https://www.remakecv.com/help/troubleshooting/docx-wont-open.md): Fonts substituted, spacing shifted, an extra page appearing — almost always caused by fonts that aren't installed on the machine opening the file. - [Integration sync errors](https://www.remakecv.com/help/troubleshooting/integration-sync-errors.md): Diagnose a broken ATS connection — expired authorisation, insufficient permissions, or per-user access — across Bullhorn, Vincere, JobAdder, Salesforce and Mercury. - [Error code reference](https://www.remakecv.com/help/troubleshooting/error-codes.md): Every error message RemakeCV can show, what causes it, and how to resolve it — covering the web app and the public API. ## Reference - [Glossary of CV formatting and recruitment terms](https://www.remakecv.com/help/reference/glossary.md): Definitions of the terms used across RemakeCV and recruitment CV formatting — ATS, anonymisation, credits, OCR, parsing, templates and more. - [Frequently asked questions](https://www.remakecv.com/help/reference/faq.md): Answers to the questions agencies ask most about RemakeCV — how it works, what it costs, data security, file formats, integrations and support. - [Service status and reporting an outage](https://www.remakecv.com/help/reference/service-status.md): How to check whether RemakeCV is up, distinguish a service problem from a local one, and report an outage effectively. ## Getting started - [RemakeCV API introduction](https://www.remakecv.com/help/api-reference/introduction.md): The RemakeCV public API is a company-scoped REST interface for processing CVs, retrieving stored results and listing templates. Base URL https://app.remakecv.com/api/public/v1. - [Authentication](https://www.remakecv.com/help/api-reference/authentication.md): Authenticate to the RemakeCV API with a bearer API key. Keys are company-scoped, stored hashed, can be given an expiry, and are revocable at any time. - [Rate limits](https://www.remakecv.com/help/api-reference/rate-limits.md): The RemakeCV API allows 30 requests per minute per company by default. Limits are returned in standard RateLimit headers and exceeding them returns 429. - [Errors and status codes](https://www.remakecv.com/help/api-reference/errors.md): Every RemakeCV API error returns a code, a human-readable message and a request_id. Full reference of every error code the API can return. ## Endpoints - [GET /health](https://www.remakecv.com/help/api-reference/endpoints/health.md): Check that the RemakeCV API is reachable. The only endpoint requiring no authentication, which makes it the right first step when debugging an integration. - [POST /cvs/process](https://www.remakecv.com/help/api-reference/endpoints/process-a-cv.md): Upload a CV for parsing. Returns the extracted candidate name, latest employer and role, plus a signed URL to the stored source file. Does not render a formatted document. - [GET /cvs](https://www.remakecv.com/help/api-reference/endpoints/list-cvs.md): List CVs stored for your company, with pagination and creation-date filters. Requires CV storage to be enabled. - [GET /cvs/{cvId}](https://www.remakecv.com/help/api-reference/endpoints/get-cv.md): Retrieve the detail of a single stored CV by its identifier, including candidate name, latest employer, role and processing method. - [GET /cvs/{cvId}/file](https://www.remakecv.com/help/api-reference/endpoints/get-cv-file.md): Get a short-lived signed URL for a stored CV file. Fetch a fresh URL each time rather than storing the one you were given. - [GET /templates](https://www.remakecv.com/help/api-reference/endpoints/list-templates.md): List the RemakeCV templates visible to a given consultant, with their IDs and which one is the company default. Visibility is per user, so the list differs between consultants. ## Recipes - [Recipe: process a CV and store the result](https://www.remakecv.com/help/api-reference/recipes/process-and-download.md): A complete worked example — authenticate, upload a CV for parsing, read the extracted candidate details, and retrieve the stored source file, with retry and error handling. - [Recipe: sync CV data back to your ATS](https://www.remakecv.com/help/api-reference/recipes/sync-to-your-ats.md): Build a two-way flow — pull a CV from your ATS, parse it with RemakeCV, and write the extracted candidate details back onto the record.