# Frequently asked questions > Answers to the questions agencies ask most about RemakeCV — how it works, what it costs, data security, file formats, integrations and support. Source: https://www.remakecv.com/help/reference/faq Last updated: 2026-08-21 --- RemakeCV is an AI CV formatting platform for recruitment agencies. It reformats candidate CVs into your branded template, anonymises candidates for blind hiring, and integrates with major ATS platforms. Pricing is per user per month with pooled credits, at one credit per CV processed. ## At a glance | Question | Short answer | |---|---| | What is it? | AI CV formatting for recruitment agencies | | File types | `.pdf`, `.doc`, `.docx`, including scanned PDFs | | Pricing | From $25 per user/month billed annually | | Credits | One per CV processed; 30 per user per month on Business | | Integrations | Bullhorn, Vincere, JobAdder, Salesforce, Mercury, plus a REST API | | Data | CV storage is a setting you control; CVs are never used to train AI models | ## About the product **What is RemakeCV?** An AI-powered platform that formats candidate CVs into a clean, branded layout, making them easier for clients to read and compare. See [what is RemakeCV](https://www.remakecv.com/help/getting-started/what-is-remakecv.md). **How does it work?** It extracts the content of a CV, parses it into structured fields, then renders those fields into your agency template. See [how AI formatting works](https://www.remakecv.com/help/formatting-cvs/how-ai-formatting-works.md). **Does it rewrite the candidate's words?** No. The parser decides where content goes, not what it says. Summaries, cover messages and first-person neutralisation are separate opt-in features. **How much time does it save?** Agencies consistently report 10+ hours per person per month, by removing the retyping step from every submission. ## Files and formats **Which file types work?** `.pdf`, `.doc` and `.docx`. See [supported file types](https://www.remakecv.com/help/getting-started/supported-file-types.md). **Can it read a scanned CV?** Yes, via OCR, applied automatically when a PDF has no usable text layer. See [scanned PDFs and OCR](https://www.remakecv.com/help/troubleshooting/scanned-pdfs-and-ocr.md). **What about a two-column CV?** RemakeCV detects when extracted text is in a jumbled reading order and re-extracts via OCR to recover the intended order. See [jumbled and multi-column CVs](https://www.remakecv.com/help/troubleshooting/jumbled-and-multi-column-cvs.md). ## Pricing and credits **How much does it cost?** The Business plan is $35 per user/month, or $25 billed annually. Enterprise is priced to volume. See [plans and pricing](https://www.remakecv.com/help/account-and-billing/plans-and-pricing.md). **How many credits do I get?** 30 per user per month on Business, pooled across the company. **What uses a credit?** Processing a new CV, and nothing else. Editing, anonymising, summarising, regenerating and re-downloading are free. See [how credits and usage work](https://www.remakecv.com/help/getting-started/credits-and-usage.md). **Can I upgrade?** At any time, on any plan. Annual upgrades are pro-rated. See [upgrading and downgrading](https://www.remakecv.com/help/account-and-billing/upgrading-and-downgrading.md). ## Data and security **Is my data secure?** Data is encrypted in transit and stored in access-controlled infrastructure, with two-factor authentication available on all accounts. See [security and sub-processors](https://www.remakecv.com/help/anonymisation-and-compliance/security-and-subprocessors.md). **Are candidate CVs used to train AI models?** No. **Do you store candidate CVs?** Only if CV storage is enabled for your company — it is a setting you control, and some agencies disable it entirely. See [GDPR and data retention](https://www.remakecv.com/help/anonymisation-and-compliance/gdpr-and-data-retention.md). **Can I get a DPA?** Yes. Email support@remakecv.com. ## Features **Can it anonymise CVs?** Yes — names, contact details, employers and institutions are removed or neutralised, while quantified achievements are preserved. See [auto-anonymisation](https://www.remakecv.com/help/anonymisation-and-compliance/auto-anonymisation.md). **Can I add information not in the CV?** Yes. See [adding information that wasn't on the original CV](https://www.remakecv.com/help/formatting-cvs/adding-missing-information.md). **Can I have my own template?** Yes — send us your existing Word template and we rebuild it. See [requesting a custom template](https://www.remakecv.com/help/templates-and-branding/requesting-a-custom-template.md). **Which ATS platforms integrate?** Bullhorn, Vincere, JobAdder, Salesforce and Mercury, plus a [public REST API](https://www.remakecv.com/help/api-reference/introduction.md) for anything else. ## Support **How do I get help?** Email support@remakecv.com, or [book a call](https://www.remakecv.com/contact). Business plans have same-day response; Enterprise has priority support. ## Frequently asked questions ### What is RemakeCV? An AI-powered platform that formats candidate CVs into a clean, branded layout for recruitment agencies, making them easier for clients to read and compare. ### How does RemakeCV work? Upload a CV and the AI extracts its content, then reformats it into your agency template, highlighting key skills and experience. ### Is my data secure with RemakeCV? Candidate data is encrypted in transit and stored in access-controlled infrastructure. Whether CVs are retained is a company-level setting you control, and candidate data is never used to train AI models. ### Can RemakeCV handle different CV formats? Yes. It works with .pdf, .doc and .docx, including scanned and image-only PDFs, which are processed via OCR. ### How much time can RemakeCV save? Recruitment agencies consistently report saving 10+ hours per person per month by automating CV formatting. ### What makes RemakeCV different from other tools? It handles messy real-world CVs — scanned documents, multi-column layouts, cut-off sentences — rather than only clean ones, and it renders into your own agency template rather than a generic layout. ### Can I add information that wasn't in the candidate's CV? Yes. Expected salary, notice period, client name, consultant details and your own notes can all be added in the editor, and can be built into your template so they appear on every CV. ### Can I upgrade my package? Yes, at any time on any plan. On annual plans the upgraded fee is pro-rated for the remaining year. Email support@remakecv.com. ### How many credits does one CV use? One. That credit covers all subsequent editing, anonymising, summarising and downloading of that CV. ### Which ATS platforms do you integrate with? Bullhorn, Vincere, JobAdder, Salesforce and Mercury natively, plus a public REST API for anything else.