Credits, limits and shared pools
Credits pool at company level and refresh each billing cycle. Administrators can cap individual consultants or ring-fence an allocation for a team.
RemakeCV credits sit in one company pool and refresh at the start of each billing cycle. On top of that pool, administrators can set per-user limits capping an individual consultant, or shared pools ring-fencing an allocation for a team. A per-user limit always takes precedence over any pool the user also belongs to.
The three layers
Credit checks run in this order:
Company balance
Does the company have any credits at all? If the balance is zero, processing stops for everyone with "No credits left".
Per-user limit
If the consultant has an individual limit, their usage in the current billing cycle is checked against it. If a user limit exists, the check stops here — pools are not consulted.
Shared pool
Otherwise, if the consultant belongs to a pool, the pool's combined usage is checked against its limit.
Running out unexpectedly? You can buy a credit top-up yourself from the dashboard without waiting for us — see invoices and payment.
A per-user limit overrides pool membership entirely. If you set an individual limit on someone who is also in a team pool, they draw against their own limit and the pool ignores them. Set one or the other, not both, unless that is genuinely what you want.
When would I use per-user limits?
- Preventing runaway usage. A new consultant bulk-processing a back catalogue can consume a month's pool in an afternoon.
- Cost allocation. Where consultants are on different desks with different budgets.
- Contractors. A defined allocation for someone not on the permanent team.
When would I use shared pools?
- Per-team budgets. The tech desk gets 300 credits, the finance desk gets 150.
- Per-client ring-fencing. A dedicated allocation for a large account.
- Regional splits. Where offices are budgeted separately.
A pool is a combined cap: five consultants sharing 200 credits can distribute them however the work falls, with no individual ceiling.
What does a consultant see when they hit a limit?
"Credit limit reached" — deliberately the same message for both an individual limit and a pool limit, so a consultant is not shown other people's allocations. An administrator can see which applies.
The distinction that matters for diagnosis:
| Message | Meaning |
|---|---|
| "No credits left" | The company balance is exhausted |
| "Credit limit reached" | An individual or pool cap was hit while the company still has credits |
For what does and does not consume a credit in the first place, see how credits and usage work.
When does usage reset?
At the start of each billing cycle, not the calendar month. Usage is counted against the cycle that began at your last renewal date.
How do I change limits?
Email support@remakecv.com with the consultants and allocations you want. Credit rules are configured by us rather than self-serve on most accounts.
One constraint to know when planning: the total of all per-user limits and shared pools cannot exceed your company's monthly allocation. Over-allocating is rejected rather than silently accepted, so decide the split against your real allocation.
What does not consume credits?
Only processing a new CV does. Editing, anonymising, summarising, regenerating and re-downloading are all free — see how credits and usage work.
Frequently asked questions
- Why does a consultant see 'credit limit reached' when the company has credits?
- They have hit an individual or shared-pool cap rather than the company balance. An administrator can raise it.
- Which wins, a user limit or a pool?
- The per-user limit. If a consultant has an individual limit, it is checked and the pool is skipped entirely.
- Do credits roll over?
- Not on standard accounts — they refresh at the start of each billing cycle and unused credits lapse. Rollover is available on some agreements.
- Is there a limit on how much I can allocate?
- Yes. The total of all per-user limits and shared pools cannot exceed your company's monthly allocation, so over-allocating is rejected.
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Last updated . Still stuck? Email support@remakecv.com or book a call.