Invoices and payment methods
RemakeCV billing runs through Stripe. Invoices are issued each billing cycle and payment details are updated through the billing portal.
Billing runs through Stripe. Credit top-ups are self-serve — any user can buy additional credits from the dashboard by card. Subscription billing, invoices, payment methods and billing contacts are handled by our team, so email support@remakecv.com for those.
Buying credit top-ups
This is the one billing action you can complete yourself, and it is the fastest fix when the team runs short mid-cycle.
Open the top-up dialog
The Top Up Credits option appears on the dashboard.
Choose a quantity
Available in increments of 10, from 10 up to 100 credits.
Pay by card
You are taken to a secure Stripe checkout. Credits are added to your company pool as soon as the payment completes.
Top-ups are not restricted to administrators — any user can buy them. If you would rather that were not the case, tell us at support@remakecv.com.
Rates depend on your agreement. For anything larger than a top-up, talk to us about resizing your allocation — see upgrading and adding seats.
When am I billed?
At the start of each billing cycle. Your renewal date is set when you subscribe, not on the first of the month — an account started on the 12th renews on the 12th.
Your credits refresh on the same date.
How do I update a payment method?
Email support@remakecv.com. There is no self-serve billing portal for subscription payment details today. We never handle card details directly — payment information goes to Stripe, not to us.
Never send card details by email, to us or to anyone else. If a message claiming to be from RemakeCV asks you to email card numbers, it is not from us — forward it to support@remakecv.com.
What if a card payment fails?
The usual causes:
| Cause | Fix |
|---|---|
| Card expired | Update the card |
| Insufficient funds | Retry once funds are available |
| Bank blocked an international payment | Authorise the payment with your bank |
| Card cancelled or replaced | Provide the new card |
If a payment keeps failing, contact support@remakecv.com — we would rather sort it out than have your team blocked mid-week.
To change what you are billed for rather than how, see upgrading and downgrading and plans and pricing.
Can I change the billing contact?
Yes. Billing notices often need to go to finance rather than the person who set up the account. Email support@remakecv.com with the address to use.
Do you provide VAT invoices?
Invoices are issued with the details we hold for your company. If your VAT number or registered address is missing or wrong, send the correct details to support@remakecv.com and we will reissue.
Can I get a purchase order arrangement?
For annual and Enterprise agreements, invoice-based billing against a PO is usually workable. Contact support@remakecv.com with your procurement requirements.
Frequently asked questions
- How do I get a copy of an invoice?
- Invoices are issued for each billing cycle. If you need a copy or a reissue for your finance team, email support@remakecv.com.
- Can I buy more credits without contacting you?
- Yes. Credit top-ups are self-serve from the dashboard, in increments of 10 up to 100 credits, paid by card.
- Can we pay by bank transfer?
- Card payment through Stripe is standard. For invoice-based payment on annual or Enterprise agreements, contact support@remakecv.com.
- Why did my payment fail?
- Usually an expired card, insufficient funds or a bank block on international payments. Update the card and the retry will succeed.
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Last updated . Still stuck? Email support@remakecv.com or book a call.