Connecting Vincere
Connect Vincere to push formatted CVs onto candidate records, choosing the Vincere document type they are filed under. Our team provisions your tenant in advance, and each consultant connects individually.
Connecting Vincere lets you push a formatted CV onto a candidate record, choosing which Vincere document type it is filed under — and it is the one integration that can file the original CV and the formatted CV under separate document types on the same record. Each consultant connects individually, and our team provisions your tenant configuration in advance, so there is nothing for you to enter.
What it can do
| Capability | What happens |
|---|---|
| Search and list candidates | Yes, with name-variant fallbacks |
| Create and update candidates | Yes |
| Read and write work experience entries | Yes |
| Upload the original CV and the formatted CV | Yes, under separate document types |
| Assign a candidate owner | Yes |
| Workflow shape | Write-back — format in RemakeCV, then push the finished document to the Vincere record |
| Connection scope | Per consultant, on a tenant provisioned by RemakeCV |
Vincere is the only integration that can file both the original and the formatted CV under different document types on the same record.
What you need first
- Vincere enabled and your tenant provisioned — our team does this for you, so email support@remakecv.com
- A Vincere login for each consultant who will use it
Your tenant identifier and API key are configured by our team, so there is no credential for you to source, enter or rotate. One Vincere tenant is assigned per company, and agencies operating separate regional tenants are set up as separate RemakeCV companies.
How to connect
Start from RemakeCV
Open the user menu on your dashboard and choose Connect Vincere.
Sign in to Vincere
Authorise with your own Vincere account. Complete the consent screen in one go — the authorisation request stays valid for about ten minutes.
Confirm and test
Push one formatted CV onto a test candidate before rolling out.
Two Vincere behaviours worth knowing
Document type is checked on every upload
Vincere sets which document types each user may write to, and RemakeCV re-checks your permitted types at the moment of upload. That means what you file a CV under is always something Vincere will accept from your account. If a type exists in Vincere but is not permitted for your user, you will see "The selected document type is not permitted for this Vincere user."
That is a Vincere permissions setting rather than a RemakeCV connection matter — your Vincere administrator can grant the type, and the upload then goes through.
Phone numbers need a country
Vincere validates phone numbers against a country and will not accept a local-format number it cannot place. Rather than failing the whole save, RemakeCV keeps the candidate and tells you:
The candidate was saved without the phone/mobile number: Vincere could not validate it. Add a country code (e.g. +852) or set the candidate's country in Vincere, then try again.
The candidate was created — the record is there. Add the number with a country code, or set the candidate's country in Vincere, and it is complete.
Vincere is a write-back integration, so start by uploading the candidate's CV to RemakeCV in the normal way — see uploading a CV and the integrations overview.
Troubleshooting
| Message | Meaning | Fix |
|---|---|---|
| "Vincere is not configured for this company" | Your tenant is not yet provisioned | Email support@remakecv.com |
| "The requested Vincere tenant is not assigned to this company" | Tenant mismatch | Contact support |
| "Not authenticated with Vincere… Please connect your account" | This consultant has not connected | Connect from the user menu |
| "Unauthorized. Please reconnect to Vincere." | Token expired or revoked | Reconnect |
| "The selected document type is not permitted" | Vincere user permissions | Adjust in Vincere |
| "Too many Vincere requests. Please retry shortly." | Rate limited | Wait and retry |
| "CV file must be 10 MB or smaller." | File too large for the Vincere upload | Reduce the file size |
| "Unsupported CV file type" | Vincere accepts .pdf .doc .docx .rtf .txt | Convert the file |
Vincere connections are per consultant and, like any OAuth connection, are renewed periodically. If anything looks off, reconnecting from the user menu takes a few seconds and is always the first thing to try.
Running another ATS or CRM as well?
RemakeCV integrates with any ATS or CRM your agency runs, not only the platforms already live. Our team builds new integrations on request using the API credentials your provider supplies, and they behave exactly like this one — same templates, same editor, same output. Email support@remakecv.com with the platform name, or see the integrations overview.
Frequently asked questions
- Do I need to enter a tenant ID or API key?
- No. Our team provisions your Vincere tenant configuration in advance, so there is nothing for you to enter or keep up to date. If a connection reports that Vincere is not yet configured for your company, email support@remakecv.com and we will provision it.
- Why was my candidate saved without their phone number?
- Vincere validates phone numbers against a country. Rather than losing the whole record, RemakeCV saves the candidate without the number and tells you — add a country code such as +852, or set the candidate's country in Vincere, and the record is complete.
- Which Vincere document types can I file a CV under?
- The ones your Vincere user is permitted to write to. RemakeCV re-checks your permitted types on every upload, so what you see offered is always what Vincere will accept from your account.
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Last updated . Still stuck? Email support@remakecv.com or book a call.