Upgrading, downgrading and adding seats
Change your RemakeCV plan or seat count at any time. Upgrades on annual plans are pro-rated for the remainder of the year, and reductions normally take effect at your next renewal.
You can upgrade your RemakeCV plan at any time by emailing support@remakecv.com. If you upgrade mid-term on an annual plan, the additional fee is pro-rated for the remaining year. Downgrades and seat reductions normally take effect at your next renewal.
How do I upgrade?
Email support@remakecv.com with what you need — more seats, a different plan, or more credits. Upgrades are available at any time on any package.
On an annual plan, an upgrade is pro-rated: you pay the difference for the remaining months rather than a full additional year.
Should I add seats or ask for more credits?
These solve different problems, and picking the wrong one is expensive.
| Problem | Fix |
|---|---|
| More people need to log in | Add seats |
| The same people need to process more CVs | More credits, not more seats |
| One consultant keeps hitting a cap | Raise their per-user limit — no purchase needed |
| Occasional overflow in busy months | Buy a credit top-up yourself from the dashboard |
Check your usage log before buying anything. A team that appears to be out of credits is often just one consultant with a low individual limit, which costs nothing to change.
What happens to credits when I add a seat?
Your credit allocation is a figure we set on your account — it does not change automatically when a user is added.
When you add seats, ask us to resize the allocation at the same time. Otherwise you gain a login and no additional capacity, and the team hits the limit sooner than expected.
For a short-term shortfall, buy a credit top-up from the dashboard instead — see invoices and payment.
How do I downgrade?
Email support@remakecv.com. Reductions normally apply at your next renewal rather than immediately, since the current term is already paid.
Before downgrading, confirm:
- Seats. Which users will be removed — removal is permanent, with no deactivated state. See user roles and permissions.
- Credits. Whether the reduced pool covers your actual monthly volume — check the usage log rather than estimating.
- Features. If you are moving off Enterprise, whether you rely on an ATS integration.
What happens to my templates and CV history?
Templates are unaffected by plan changes. CV history is retained according to your storage settings, not your plan — see GDPR and data retention.
How do I cancel?
Email support@remakecv.com. Download anything you need from CV history before your access ends.
Frequently asked questions
- How do I upgrade?
- Email support@remakecv.com. Upgrades can be made at any time on any package.
- What happens if I upgrade mid-year on an annual plan?
- The upgraded fee is pro-rated for the remaining year, so you only pay for the period you actually use at the higher tier.
- Can I reduce seats?
- Yes, normally at your next renewal. Contact support to discuss timing on an annual commitment.
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Last updated . Still stuck? Email support@remakecv.com or book a call.