Connecting Mercury
The Mercury integration searches contacts, attaches the formatted CV as a PDF, or creates a new contact by letting Mercury parse the CV. Setup is handled by RemakeCV.
The Mercury integration lets you search Mercury contacts, attach a formatted CV to an existing contact as a PDF, or create a new contact by sending Mercury a CV to parse. There is no connect flow — RemakeCV configures access on your behalf, so setup is a conversation with us.
There is no Connect Mercury button, no sign-in step and no authorisation to renew. Access is configured by RemakeCV. If Mercury actions are not visible on your dashboard, the integration has not been enabled for your account — email support@remakecv.com.
What it can do
| Capability | Supported |
|---|---|
| Search Mercury contacts by name or email | Yes |
| Attach a formatted CV to an existing contact | Yes, as PDF |
| Create a new contact from a CV | Yes — Mercury parses the CV and builds the record |
| Download an existing CV from Mercury | No |
The day-to-day workflow
Upload and format the CV in RemakeCV
Mercury cannot supply the source CV, so start in RemakeCV as normal. See uploading a CV.
Search for the contact
Search Mercury by name or email from within RemakeCV.
Attach, or create a new contact
Attach the formatted CV to the existing contact, or — if the candidate is new — send the CV to Mercury to parse into a fresh contact record.
Two behaviours to expect
The attachment is a PDF. Every other RemakeCV integration writes a .docx; Mercury receives a PDF. If your team expects an editable file on the Mercury record, it will not be there — download the DOCX from RemakeCV separately. See downloading as DOCX or PDF.
Contact search can be slow on large databases. Matching is done after retrieving contacts rather than by Mercury itself, so search time scales with the size of your contact database. A precise search term helps; a one-letter search does not.
Troubleshooting
| Message | Meaning |
|---|---|
| "Mercury credentials not configured" | The integration is not set up for your account — contact support |
| "Search term is required." | Enter a search term |
| "Failed to search for candidates." | Mercury search failed — retry, then contact support |
| "Failed to upload CV." | The attachment did not reach the contact record |
| "Failed to create contact from CV." | Mercury could not parse the CV into a new contact |
Because there is no token to refresh, "reconnect and try again" does not apply to Mercury. If it stops working, it is a configuration or service issue — email support@remakecv.com with the time and what you were doing.
Frequently asked questions
- How do I connect Mercury?
- You don't. There is no connect button and no authorisation step. RemakeCV configures access for your account — email support@remakecv.com to have it set up.
- Is the CV attached as a Word document?
- No. Mercury receives the formatted CV as a PDF, unlike the other integrations which send DOCX.
- Can it pull an existing CV out of Mercury?
- No. You upload the CV to RemakeCV yourself, format it, then attach the result to the Mercury contact.
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Last updated . Still stuck? Email support@remakecv.com or book a call.