Troubleshooting
Fix formatting, upload, download and sync problems.
- Adjusting a formatted CVHow to adjust a formatted CV when a field, section or date needs changing — and how to make a recurring adjustment permanent in your template so you never make it twice.
- Scanned and image-only PDFs (OCR)RemakeCV reads scanned, photographed and image-only PDFs automatically using OCR, recovering content that has no text layer at all — including names held inside header graphics.
- Multi-column, sidebar and design-heavy CVsRemakeCV reconstructs the intended reading order of multi-column, sidebar and heavily designed PDFs automatically, so a creative CV becomes a clean branded document.
- Upload failed or timed outDiagnose a CV that will not upload — unsupported file type, a corrupted or unreadable PDF, duplicate filenames, or an account credit limit.
- The downloaded DOCX doesn't look right in WordFonts substituted, spacing shifted, an extra page appearing — almost always caused by fonts that aren't installed on the machine opening the file.
- Integration sync errorsDiagnose a broken ATS connection — expired authorisation, insufficient permissions, or per-user access — across Bullhorn, Vincere, JobAdder, Salesforce and Mercury.
- Error code referenceEvery error message RemakeCV can show, what causes it, and how to resolve it — covering the web app and the public API.